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Having served the UK SME marketplace for over 20 years we consider ourselves experts at knowing what works and what doesn’t. Our focus is on delivering the maximum return on your marketing spend and without using up too much of your precious time !
Problem: Great website & traffic but low visitor conversion
Solution for: Reducing website abandonment, increasing website dwell time, improving sales conversion,and order basket value.Learn More
Problem: Great website but need more traffic
Solution for: Getting a profiled and relevant audience to visit your website, building your product, service and brand as well as generating real-time leads.Learn More
Problem: Out of date website that never features on any searches
Solution for: Making your website visible to the search engines and ensuring your product or service is perfectly presented regardless your visitors browser or mobile platform.Learn More
Live chat has become the lifeline of positive customer engagement because of the immense increase in the number of people buying products through online platforms. A simple “Hello,” “How may I help you,” “What kind of products are you looking for,” etc. are some of the initial ice-breaking statements with anyone who visits the website, and if the first step is impactful, you can expect the outcome to be wondrous. Being precise and prompt in the communication with the clients is the mantra for achieving the desired results, and live chat software in uk is what you need to accomplish your motive.
Customer is the king, and the business houses are the courtiers in the king’s kingdom, and for the courtiers to be in the limelight in the digital world, they need to stand apart from others by ensuring that the lines of communication are crisp and clear. Live chat software in uk is thus a tool that makes real-time communication happen between the clients and the businesses through the customer support representatives who answer the queries of the customers and make them feel comfortable while they navigate through the pages of the website.
No doubt that digitalization has done wonders in revolutionizing the way business is done today but can you undermine the importance of human involvement in this process? Remember the tips given by the customer support executives on the colours which suit your body type or the right mobile phone you should take depending on your usage when you visit the store? This element somewhere gets lost when you scroll down the web pages. This ultimately has an impact on sales and thus profits. Through live chat software in uk, the business houses try to fill in this gap because there is a dedicated live chat executive who shall answer your queries, make you comfortable during online purchases and accommodate you as per your needs. This enhances the credibility quotient and instills confidence in the clients that there is someone by their side.
Can you operate in a vacuum? If the business world is going north, can you stride towards the south? Can you afford to lose on business because of miscommunication or no communication at all? You will be making the most irrational decision of your life if you end up with any such weird decision. The number of people who shop online has increased drastically, and businesses need to be on their toes in this changing business environment. Capturing leads, reducing bounce rates, solving customer queries while they are shopping, engaging them for better response, and supporting them through thick and thin is possible if you have an effective live chat support software and a dedicated live chat team to address different queries at different points of time. Personalization creates wonders in online shopping and live chat support is a tool to achieve excellence in results.
Digichat: Through Digichat you can bring your customers closer to you and simplify the lines of communication for edgy results. If you are not available, then switch to our Digichat service and let the experts answer the queries of the clients. Digisocial: Bespoke ideas gather the attention of the audience, and Digisocial is a service to make your presence felt loudly and clearly in the digital world. Building brands by carving a special place in the hearts of the customers through effective engagement is the crux behind this service. Digisites: Big things come in small packages, and our digitizes service is a perfect example of this statement. We offer cost-effective digital solutions to small businesses. Be it web designing or availing Digichat service or Digisocial or a combination of any two depending on your budget, we offer customized solutions for every requirement.
Lead generation: Good morning Ma’am, we hope you are in the best of your health, how can I help you? Isn’t this a courteous statement which you come across when you physically visit the store? What if there is someone to greet you with the same courtesy when you are online? Will it have an impact on the sales and lead to better results? Live chat software in uk engages the customers and thus helps in better lead generation that can be the potential customers in future. Customer support: Sudden breakdown of your mobile can land you in a soup. Don’t worry. Login to the website and let the live customer support agent guide you in dealing with the problem. This ease of getting your answers is way better than driving miles away to the physical store. Customer engagement: Sales happen when the customers are engaged in fruitful and engaging conversations while they are shopping around. Through live chat software in uk, you can make this happen when the customers are across the screen and have numerous options on the search engine. You can show your business acumen by directing the communication in your favour, thus leading to positive customer engagement.
Get answers instantly: Through live chat software in uk, the downtime to answer the customer queries reduces to less than three minutes across the industries because it is a fast and uninterrupted way of communicating. Personalize every communication: Nothing can beat the power of live chat software in uk if you want to add an element of personalization to every communication. Since the messages are friendly, engagement is quick and responsive. Have continuous conversations: One question leads to the other and so begins a continuous flow of communication which helps in better understanding and customer requirements. In addition to this, chat history is preserved and you can begin with the conversation from the same page from where you ended last time. Affordable real-time communication: No heavy IT work is required in installing live chat software in uk. The advantages of the software will help you in achieving breakeven much before your thoughts. Live chat software in uk can be installed in different sizes of business houses and this comes at highly affordable rates. Give context to customers: Do you want to share some images or videos while chatting online? Go ahead and do that during the live chat session with the customer and make him/her feel related and engaged during the conversations. Cohesive customer experience: Whether the customer has just landed on your page or he/she is on the final stage of making the payment and buying the product, live chat support helps in making the customer stay with you and talk his/her heart out at different stages of the purchase. Customer engagement: Engaging the customers to increase sales is the golden rule behind the success of every business house and through live chat software in uk you can engage the customers even when they are not physically in front of you. Real-time support: We will assist you the moment you need us. Isn’t this a big solace when you shop online? When the live chat support agent writes it, you are assured of genuine products and services from the company. This real-time support can help you in achieving an edge over your competitors. Improved efficiency and productivity: The lesser is the turnaround time in answering the queries of the customers; the better will be the results. Live chat software in uk aims at enhancing efficiency and productivity through engaging real-time conversations that are channelized in the best interest of the customer and business.
4 billion people across the world have a Smartphone and 68% of Smartphone users use various messaging apps to talk. The market is huge and so are the customer expectations from the businesses. From ordering food online to attending yoga sessions with an online trainer, the world is moving towards digitalisation and in this scenario, live chat software in uk can help in 150% increase in lead capturing, 75% increase in demo meetings, 73% increase in customer satisfaction and 3 times higher conversion rates in comparison to e-mails and other modes. In case the live chat software in uk is integrated with apps like Facebook, Whatsapp etc, the results can be even higher and help in bringing down the overall costs. Some of the latest trends that can be seen in live chat software in uk are: Automated pop-up messages Social media integration Screen sharing and co-browsing CRM integration Chat initiation
Enter the market at the right time for best results is the dictum which the businesses swear by and the right time for investing in live chat software in uk is “NOW” because the trends in internet users and mobile users show that the numbers are going to increase in the times to come and with more and more businesses going online, you need to provide instant online support to engage the customers, build credibility, find effective solutions and thus enhance sales.
Will you go a step ahead in finding the best live chat software in UK for your business or will you settle for anything that comes your way? A smarty businessman will weigh the cost and benefits of every available option before finalizing on the one that meets the business needs. Some of the distinguishing parameters of live chat software in UK are: Visitor tracking Pro-active chat Chat monitoring, rating and routing Mobile optimization Queue times File transfers Reports and analysis
Engaging the customers through the right live chat software in UK is important for the desired outcome. The different types of live chat software in UK are: Text only solutions: The instant pop up messages you get when you land on the webpage come under this category. Text chat support is an effective way of engaging customers and increasing sales. Voice or video solutions: For an enhanced customer engagement, you can opt for voice or video solutions wherein the customers can talk to the live chat agent and enhance their shopping experience. This further helps to build credibility in the brand.
Some of the common features to look for in live chat software in UK are: Analytics: Performance tracking and monitoring is the top-notch feature of live chat software in UK that can help the chat teams to check their performance, response time and customer satisfaction level so that further business decisions can be taken accordingly. Visitor monitoring: Analysing the behaviour of those who visit your website is an important feature of live chat software in UK. This will include the amount of time spent by the visitor while chatting, the gent’s overall response, tracking the conversion and recording the transcripts. Response templates: Also called canned responses, live chat software in UK allows the live chat agent to use the canned responses and speed up the response time. Branding: The ultimate goal of any live chat software in UK is to enhance the brand image of the business and make the visitor feel connected with it. Be it through mobile optimization or sending smart triggers when the regular customer visits you, strong branding makes a business win in the competition. Customer feedback: Live chat software in UK allows your customers to reach you even if you are offline and whatever response they share will help you grow better and improve upon your errors. Detailed analysis of customer feedback can help in finding underperforming areas and what needs to be done for better results. Pro-active messages: The instant message that you get when you visit the website is the initial point of conversation which serves as the platform for customer engagement and satisfaction. Integration: Live chat software in UK seamlessly integrates the data from existing CRM software and thus helps in making data-driven decisions.
Customer service executives have to be round the clock to answer the queries of the customers and pacify them. Sales personnel need to be adept at using live chat support software for making sales happen through online mode.
If you want to create a buzz about your products in the digital world, use live chat software in UK to add an element of personalization with every visitor who lands at your page.
One Stop Shop For Every New Business
Fully inclusive bundle starting at £995Learn More