Upgrade at anytime to DIGICHAT+ Software WITH LIVE HUMAN CHAT AGENTS IncludedACTIVATE OUR FULLY MANNED LIVE AGENT WEB CHAT SERVICE & WE WILL PROVIDE
A QUALIFIED AGENT TO
HANDLE ALL YOUR
VISITOR WEB CHAT 24/7
TO YOU IN REAL-TIME
A BRANDED CHAT WIDGET
FOR YOUR WEBSITE
You provide us with as many FAQs you think appropriate and we will do the rest.Upgrade anytime to DIGICHAT+
DON’T TAKE OUR WORD FOR IT…
As an FCA approved financial market aggregator we needed a real-time service that could handle our customer website queries in a compliant, secure and controlled way - these guys proved they could do this from day one.
Sacha BrightFounder & CEO
We have been using the service for over 2 years now, and although it was selected intially as a marketing tool we soon started winning new business from the leads enquiries it generated. It now contributes significantly to our e-channel.
Sales & Marketing Director
As an established business we needed to ensure that our website visitors would be handled as if we were doing it ourself. We are very pleased with quality of the chat, the speed of response and the number of new leads we are getting as result of having a real person chatting with our site visitors. We spent time initially giving the guys the right FAQs and that has really paid off.
As a growing online business with limited resources, we couldn't consider using a standalone chat service. The IO Digital's web chat service has provided us a fully manned service which has been great at dealing with customers especially when we are not around, enabling us to take orders 24/7. They allow our customers the peace of mind when placing their orders with us.
Digi Chat: Quirkier chatting tool
Remember the famous Hutch Vodafone advertisement which gave us the new sensation “PUG”? The catch line was, wherever you go, I shall follow you, and you have to buy the fact that millions had their hearts rolled over the PUG and the ultimate beneficiary was Hutch. Today, what will you do to make your clients follow you, chat with you and stay with you until eternity? Live chat support is the life support system of the businesses to thrive through the turbulent business environment so that your customers remain with you and the list of new clients keeps on increasing.
Introduction about Digi Chat
Digitalization is the key to survival in the business world. If you are adept at keeping pace with the changing rules of business, you can turn around the tables in your favour; otherwise, settle for anything ordinary and don’t aim for the moon. Digi Chat is software that helps to interact and involve the visitors when they visit the website. Remember the pop-up message which says” How are you doing” or “Hi, I am Sam. I am your customer service executive. How may I help you?” Digi Chat enables such conversations so that the visitor has a pleasant experience navigating through the web pages.
Automate your customer retention
Why do you frequently go to Starbucks and not any other cafeteria in town? Is it the taste of the coffee or the prompt service which attracts you? The market today is service driven and if you can satisfy your existing clients you can soar high in the sky. Live chat support through DigiChat is a tool that can help you in retaining the clients by giving them what they want and answering their queries within a flash of a second. This automated marketing tool is impactful and shows excellent results because as they say, a lot can happen over a chat.
Simplify your marketing processes with Digi Chat
Today the businesses need to show their presence across a plethora of digital platforms. But don’t you think this process can be tedious, and you need a workforce to assist you in this? Digi Chat is your handy tool that will make this cumbersome process look like a cakewalk. Integrating your marketing processes for the most favourable outcome is the crux behind live chat support. By sharing videos and images of the products, DigiChat makes marketing simple and easy.
24*7 virtual assistance with Digi Chat
Whether you are online or offline, the visitors to your website will be greeted well at every given time. A qualified agent who knows your business well shall address the queries of the customer and work towards enhancing the relationship by talking and engaging the client in a healthy conversation. This virtual assistance round the clock shows how much you value your customers and how far you can go in being with them.
Connect with every visitor
Don’t you like someone greeting you and asking you how your day was or what are your plans for the weekend? Doesn’t it add an element of personalization? Live chat support is all about connecting and nurturing fruitful relationships with customers. Pampering the customers is the first step in achieving excellence and today since most of the shopping happens virtually, customers miss that personal touch and feel experience. But if you dedicate live chat support executives to the clients, you can fill in the gap and expect mesmerising results.
Capture every opportunity
Being opportunistic is the key to success in business. If you grab the opportunity at the right time, you can change the direction of the winds in your favour and live chat support is one of the strong winds that have engulfed the business world. It depends on how promptly and diligently you incorporate it into your system and capture every business opportunity that comes your way.
Improving sales and lead volume with a live chat support operation
Do you remember the regular phone calls you get from insurance companies for renewing your insurance policy or banks to tell you about the new products launched? Why do you think they do that? Do they like talking to you, or they want to enhance your knowledge? Neither of the two! Their ultimate objective is to improve sales and generate leads for better results. Today, this can be achieved by incorporating live chat support operations in your system. Digi Chat software is so designed that its only objective is to ensure that there is no grapevine in communication with the clients and the moment they login to the webpage, there is someone always by their side to guide them and tell them the right pick from thousands of display options.
Easy setup and less effort for more sales
If you are worried about the financial element of installing live chat support in your organization, then keep this worry at bay because Digi Chat can be installed with minimal set up which will not dig a hole in your pocket. By saying yes to Digi Chat software, you can rope in the services of the experts who shall be there to serve even when you are offline. This is an effective tool to enhance sales by not investing too much in the infrastructure.
Why are live chat support services good for customers?
Customers want quick and prompt responses when they are shopping online. A delay by a second can cost you a few dollars, which your competitor can easily slip into his/her kitty. Being on toes is the mantra for survival and the customers too like those business houses that keep themselves abreast of what’s new and trendy. Apart from this, live chat services serve the interest of the customers in the following ways:
It helps to increase customer satisfaction and credibility
Since customer issues get resolved within no time, brand loyalty increases which helps in better results over the years.
Live chat support is synonymous with convenience while shopping online. Visitors find it easy to sue because they know that the live chat support executive is just a click away, and he/she will address any problem under the sky.
Customize your chat invite
Do you want the first impression to be long-lasting and enriching or it can be anything random which the visitors might forget in the next few seconds? If you offer something unique right in the beginning you can make wonders happen and through live chat support, you can carry forth the conversation just the way you want. But the first point of interaction is the invite which flashes on the screen. Customize the chat invite in such a way that it becomes lucrative and entices the visitor to talk to you and engage in a meaningful conversation. Once this is achieved, the ball is in your court, and you are the master of the game. Add an element of personalization in the chats to cast an impression.
Live chat support services-We do it all
Chat support strategy: If you are naïve to live chat support and are looking for someone who can guide you in framing the right chat support strategy, you need not wander around because you can rely on our services unblemished results.
Proactive chat support: Are you the leader or the follower? If you are the former, you are proactive, and if not, you are reactive. Proactive chat support means engaging the visitor through visual clues or some sound effects when he/she visits your page. This is done intentionally to engage the customer and keep him/ her glued to your website. We vouch for a live chat support strategy which is proactive because we are the leaders and believing in marching forth.
Pick up where chatbot stops: Chatbots are digital assistants that are so designed that they understand human conversations and work accordingly. For instance, if you say, “Hi Alexa can you tell me the temperature outside?” or, “Hi Siri, call Sam Office!”, you are using chatbots for simplifying your work. This artificial intelligence tool interprets your voice and gives you the desired results. Live chat support is a step beyond chatbots because you get to chat with a live person across the screen who is not a robot.
Change integration: Change is the rule of nature and if you are reluctant to change, you cannot expect wonders to happen at your workplace. Through live chat support, you can integrate the various changes in your business and communicate the same to the clients as and when required.’
Why is live Chat useful?
How would you feel if your question is answered even before it is properly typed? Won’t you be elated and surprised by the spontaneity of service? Will it not bring the company in good light and build a relationship of trust and loyalty between you and the company? This is the power of live chat support, and for this and the following reasons; the businesses have started opting for live Chat:
The customer experience gets enhanced.
Customer acquisition and boarding enhances if live chat support is available.
Repetition and monotony get reduced through live chat support because your data is available with the executive and thus, it is easy for them to understand your needs in a better way.
If you are looking for 24*7 support, nothing can beat the undeterred support provided through live chatting.
Building a rapport with the clients is important for better results, and live Chat aims at developing this relationship by being friendly with them and guiding them at every step.
Live chat support can serve as an excellent tool in making future decisions on diversification, product revision etc. Live chat software gives you complete data which can be monitored and utilized for making decisions.
If you have live chat support and your competitor doesn’t, you are the one who will stand at the gaining end in the competition.
Limitations of live chat customer service
Live chat support is a miraculous tool for re-routing the conversations and making them go in your favour. But there are certain limitations attached to live chat customer service as well, and these are:
As per a report, 29% of the customers find that the responses are scripted and they find these frustrating.
Communication can be a barrier, especially with senior citizens.
Live chat support doesn’t give expected results on smartphones which are a deterrent in the age when most of the shopping happens through apps.
Expectations of a prompt reply are too high and if these are not met, the customer feels cheated.
Live chat support is your go-to buddy which should be cautiously used for maximum gains. Use it smartly and reap the benefits that come along.