All our chat agents are experts in delivering excellent customer care through the medium of web chat. The DIGICHAT service can be switched over the our outsourced team at anytime.
By capturing and qualifying leads and customer queries they can be passed to the correct resource in your business. Staff spend less time answering the phone and dealing with basic e-mails.
It’s a fact that having a live agent chat service on your website will lead to a higher rate of conversion but also a higher basket value.
DIGICHAT is a 24/7 365 service, so even you don’t have the resource to have an employee answering customer web chat sessions all day everyday - we do
Secure and fully accessible from any platform, web browser or device the DIGICHAT service can be installed in minutes.
Our principle is that you will always get value from the software and service but in the unlikely event you don’t then 30 days notice is all we need.
Pre quality leads
Using the software’s pre-chat survey you can capture prospect information and filter to the appropriate chat agent.
Having a live agent human chat agent on your website provides the opportunity to deliver a real “wow” to your visitors.
Its human intelligence and not Ai which connects with your website visitors at a time when they are browsing your website. Capture the sales opportunity in the moment and radically reduce the likelihood of abandonment.